Job Introduction
What you’ll do
Are you ready to make a real difference in people's lives? Notting Hill Genesis is seeking a dynamic Repairs Officer to join our dedicated team. In this crucial role, you'll be at the forefront of our mission to provide 'best in class' repair and maintenance services, directly improving the living conditions of our residents. We aim for our residents to only ask once, and if things go wrong, that we fix failures fast.
As a key member of our Repairs Delivery team, you'll coordinate day-to-day repairs and oversee their progression. You will also be responsible for providing support to local teams in ensuring that repairs are carried out in time, to a high standard, and with great customer satisfaction. Your problem-solving skills and customer-focused mindset will be essential in navigating the challenges of the repairs and maintenance sector.
Join us in our commitment to delivering excellent service and creating well-maintained homes where our residents feel safe and proud.
How you’ll do it
- Ensuring our contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy.
- A trusted and reliable NHG presence, making sure all visits and inspections are completed on time.
- Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management.
- A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback
- Recommend, oversee and develop a best in class repair delivery service that meets our targets and delivers continuous improvement.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
- Highly organised and experience of managing conflicting priorities in a busy office environment
- Experience in working in a customer service environment
- Experience of providing performance monitoring and commentary against business targets
- Excellent communication and interpersonal skills
- Effective IT skills including basic/intermediate MS Office skill.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 15th January 2025
Step 2: Shortlisted candidates will be invited for a brief phone call with a recruiter. This is an opportunity for us to learn more about you and for you to ask questions about the role.
Step 3: Successful candidates will be invited to interview and assessment on 22nd and 29th January 2025.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
