Job Introduction
What you’ll do
As a Repairs Planner, you'll play an important role in helping us deliver an efficient, high-quality repairs and maintenance service for our residents and homes.
Working within our Surveying & Technical team, you'll coordinate repair activity, inspections and referrals, working closely with Building Surveyors, contractors and colleagues across NHG. You'll help the team stay on top of repair performance and spend, making sure the right information is available to identify issues and take action when needed.
This is a busy and varied Repairs Planner role where organisation, communication and problem-solving really matter. You'll be managing competing priorities, monitoring repair cases and helping ensure visits and inspections happen on time, while supporting the team to deliver value for money and a responsive service for residents.
How you’ll do it
- Coordinate pre, post and audit inspections with our Building Surveyors and contractors, helping to make sure visits are scheduled and completed on time.
- Monitor repair referrals and escalations, identifying priority cases, potential issues and those requiring inspection or further escalation.
- Provide timely information on repair spend and performance, maintaining relevant databases and systems and supporting budget monitoring.
- Work with the Surveying & Technical team to identify overspend or performance issues and support practical solutions and continuous improvement.
- Support Building Surveyors and senior colleagues with repair strategies, reporting, research and projects to help the team meet its targets.
- Build effective relationships with colleagues and contractors, helping to monitor KPIs, improve processes and deliver positive outcomes for residents.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Proven experience in property maintenance, repairs planning or a similar role.
- Experience of contractor management.
- An understanding of contract regulations.
- Excellent communication and interpersonal skills, alongside strong problem-solving and decision-making abilities.
- A good understanding of relevant legislation, statutory and regulatory requirements, with a customer-focused approach.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be invited to interview and assessment.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
