Job Introduction
Are you passionate about customer experience? Would you enjoy the challenge of working in a fast-paced and exciting environment where you can contribute to the already exceptional performance of our services?
We have an exciting opportunity for a Residence Officer to join our Key Worker team.
The Commercial Properties business owns and manages a portfolio of more than 600 commercial units across most boroughs in London and over 1300 key worker units across central London. We’re a fast moving and growing business within the Group and are passionate about giving Londoners the opportunity to love where they live. We work hard to provide first class key worker accommodation and this role is essential to that delivery.
We are looking for a polite and professional individual with a positive working attitude, who can build positive customer relationships, encourage and support customer engagement.
Main Responsibility
In this role you will establish and manage key relationships with stakeholders, customers and contractors to ensure an excellent housing management service is delivered at all times. You will be the main point of contact for your customers and you will be able to understand, manage and meet their needs in order to drive and improve customer satisfaction. This is a site-based role to ensure the building is effectively managed. Your responsibilities will include but won’t be limited to conducting regular internal and external inspections, ensuring voids are managed in accordance with the specified KPIs, providing support to the Management and Operational teams.
Please note that this role is scheme based at our Royal Free Office in Hampstead however you may also be required to work across other sites in central London depending on business needs.
The Ideal Candidate
To be successful, you will have broad knowledge of delivering an excellent customer-oriented service and housing experience. You will be confident with prioritising tasks and you’ll have a flexible approach.
If this sounds like you, we’d love to hear from you!
This role requires a DBS check. Therefore, a basic check will be requested in the event of you being offered the position as part of our pre-employment checking process.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
How to apply
- Applications close at 23:59 on 20 March 2022.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
