Job Introduction
What you’ll do
As a Resident Safety Support Administrator, you’ll play a vital part in ensuring residents living in higher and medium‑risk buildings receive the support they need to have effective evacuation plans in place. You’ll be the first point of contact for residents who may require assistance, helping to understand their needs and coordinating assessments with specialist colleagues.
The Resident Safety Support Administrator role is central to maintaining accurate, clear, and auditable records that track communication, appointments, and plans. You’ll help ensure that sensitive information is managed securely and that residents feel supported throughout the process.
This role is part of a project funded by the UK Government and forms an essential link in strengthening resident safety across our buildings.
How you’ll do it
- Analyse vulnerability and service adjustment data to help identify residents who fall within the Residential PEEPs requirements.
- Coordinate your own workload and support the wider team through our digital systems and CRM.
- Contact residents using their preferred communication method and encourage them to arrange appointments for specialist assessments where required.
- Manage scheduling through Outlook, arranging appointments for the team and desk‑based consultations.
- Support internal communications by drafting articles, highlighting success stories, creating promotional materials, and updating team webpages.
- Carry out large‑scale resident and stakeholder mailouts to promote residential PEEPs.
- Manage the team inbox, respond to queries within timescales, and record outcomes accurately.
- Support the Resident Safety Support Manager with audits, performance reporting, and process improvements.
- Follow organisational policies and procedures, including financial regulations, data protection, and health and safety requirements.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
- Experience providing full administrative support.
- Confidence in processing invoices, raising purchase orders, and supporting financial accuracy.
- Strong awareness of confidentiality and the ability to handle sensitive matters appropriately.
- Excellent written and verbal communication skills, adapting your style depending on the audience.
- High‑level organisational and time‑management skills, with the ability to meet deadlines.
- Strong problem‑solving ability and confidence working independently when needed.
- High attention to detail when validating and presenting information.
- Ability to work effectively as part of a team and collaborate with colleagues at different levels.
- Proficiency across the full Microsoft 365 suite.
Hybrid arrangements - at least three days a week in an office or in a community/site based/partnership setting. On other days, working from home may be possible, depending on the work needed and the interaction required.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 25 March 2026.
Step 3: Successful candidates will be invited to interview w/c 13th April
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
This role is not eligible for sponsorship.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
