Job Introduction
What you’ll do
As a Resident Safety Engagement Officer, you will play a vital role in keeping residents safe in their homes by ensuring those living in higher‑ and medium‑risk buildings are supported appropriately. You’ll proactively engage with residents to identify anyone who may need additional assistance to evacuate their building in an emergency and ensure the right support plans can be put in place.
This is a highly visible, people‑focused role where you’ll spend time in buildings and communities, speaking directly with residents, attending events, and working closely with internal teams and external partners to deliver clear, accessible safety information.
How you’ll do it
- Deliver a campaign of resident safety engagement activities to identify residents with service adjustments in high‑ and medium‑rise buildings.
- Visit buildings in scope of residential PEEPs regulations, aiming over time to engage with every resident.
- Engage with residents through door‑knocking, meetings, community events and other accessible communication methods.
- Provide two‑way, inclusive engagement using residents’ preferred communication methods.
- Work collaboratively with NHG teams to coordinate safety messaging and maximise the impact of resident visits.
- Liaise with external partners, including fire and rescue community safety teams and external managing agents.
- Manage workload digitally using CRM systems, ensuring accurate records of engagement and visits.
- Handle sensitive resident information responsibly, in line with GDPR and safeguarding requirements.
- Support the Resident Safety Support Manager and wider Homes teams as required.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
- Experience of talking to residents with a range of needs (ED&I awareness and experience)
- Experience of engaging with residents within occupied residential buildings
- Experience of planning effective communications campaigns, including door knocking, letters, and meetings
- General fire safety and/or health and safety knowledge.
- Strong problem‑solving skills with a solutions‑focused approach.
- Experience of digital record‑keeping and CRM systems.
- Awareness of data protection, confidentiality and safeguarding.
- Ability to travel across London and occasionally to the Home Counties by car or public transport.
Desirable:
- Multiple languages
- Basic knowledge of British Sign Language
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 4 May
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
