Job Introduction
We’re looking for driven and creative Senior Property Management Officers (SPMO) with great relationship building, communication and problem-solving skills to join us.
We have four roles available. These roles will support, motivate and manage Property Management Officers who provide leasehold management services to our residents.
The team you will be working in is unique. It manages Notting Hill Genesis’ (NHG) properties that have an external managing agent in place to carry out the property management function across our buildings or estates. This is through various legal relationships and in each case, you and your team will have to navigate the role NHG play. Across some schemes you may be the client to a managing agent providing instruction and in others, NHG may hold the role of leaseholder advocating for our sub lessees on all matters.
Main Responsibility
You will be directly managing a small number of Property Management Officers (PMOs) that have a range of experience. You will need to be able to adapt to their level of knowledge and understanding. Driving team cohesion is essential and creating an environment to allow self-serving for PMOs to reach objectives is an expected element of this role.
You may also be expected to report into other managers for specific tasks or projects. You may be asked to manage a particularly challenging portfolio of properties, or you may be asked to carry out projects that support the work of our teams. Your exceptional organisational skills and technical knowledge will be strategically deployed across the service to trouble-shoot and problem-solve our most challenging issues.
We will be looking to you to set the highest standards in the service we provide our residents and be a role model to our PMOs. It is a varied and rewarding role and crucial to our long-term vision of providing a compliant, professional and customer focused property management and leasehold service.
The role will be based at our Bruce Kenrick House (King's Cross) or Sussex Place (Hammersmith) office with NHG’s hybrid working principles in place. This includes an expectation for you to be out in the community with your team visiting schemes and meeting with residents and stakeholders.
The Ideal Candidate
In this role you will be reporting to and supporting a Leasehold Manager and your role will vary to meet the needs of the business.
You will need excellent communication and stakeholder engagement skills and be able to recognise the different role and responsibility at play. The properties your team manages are based all over London.
You will have the tenacity and enthusiasm to plan your work effectively, set clear milestones and drive projects through to completion. Keeping stakeholders in the loop with your exceptional communication skills will be key.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
How to apply
- Applications close at 23:59 on Friday 20 January 2023.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
