Job Introduction
What you’ll do
As a Senior Property Manager, you’ll use your extensive property management experience and specialist knowledge to support teams across your region. Acting as a subject matter expert, you’ll advise, coach, and guide Property Managers and wider teams to deliver exceptional services for residents. You’ll play a key role in resolving complex cases, strengthening operational performance, and driving improvements across some of our most challenging schemes.
How you’ll do it
- Support Property Managers on complex leasehold and property management cases, ensuring effective and timely resolution.
- Provide guidance, coaching, and training to help colleagues develop their skills and confidence.
- Lead on high‑profile or intricate matters, engaging with internal and external stakeholders to achieve positive outcomes for residents.
- Work collaboratively with contract partners, Repairs, Assets, Places & Estates and other teams to deliver consistent, customer‑focused services.
- Ensure service charges are fair, reasonable, and well‑managed across schemes.
- Oversee complaints and escalations, tracking actions through to completion.
- Drive performance improvements by identifying issues, developing solutions, and supporting teams to achieve KPIs.
- Maintain oversight of repairs, ASB, safeguarding and compliance, ensuring teams follow NHG procedures.
- Lead departmental projects that support operational efficiency and enhance the resident experience.
- Provide regional management cover when required and contribute to recruitment, induction, and training of new starters.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Associate of The Property Institute (ATPI)
- Significant experience delivering property management services to residents, managing a large or complex property portfolio
- Strong financial awareness, with experience managing property‑related budgets.
- Confident engaging and collaborating with residents, internal teams, and external stakeholders.
- Ability to interpret leases, contracts and management agreements, and manage stakeholders in line with these.
Desirable:
- Relevant management experience.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be asked to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
This role is not eligible for sponsorship.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
