Job Introduction
Are you passionate about service delivery within IT? If so, this role could be for you. The IT Service Delivery Team is looking for a Service Delivery Manager to manage and lead a team that delivers excellent 1st and 2nd line IT support services, championing customer service across the Information, Systems and Change directorate.
Main Responsibility
As the Service Delivery Manager, you will be responsible for providing strong leadership across a team consisting of 1st and 2nd line technical and application support service desk analysts.
Key responsibilities include:
- Coordinating the 1st and 2nd line service desk team members in their daily duties and developing an excellent customer service culture across the service delivery team and wider IT
- Managing a number of IT projects
- As the ServiceNow product owner, you will ensure that the team and wider IT are aware of future enhancements and how they might support future business plans
- Ensuring 1st and 2nd Line support efficiently and effectively provides solutions/workarounds to Incident’s and Service Requests within SLA thresholds
- Prioritising and Managing 1st and 2nd line analyst’s workload effectively, managing multiple open incidents and SRs
- Developing a continuous improvement culture across 1st and 2nd line resources
The Ideal Candidate
The successful candidate will be highly enthusiastic about new and emerging ways of working that will enhance our customers experience, resulting in a positive experience for our residents.
Interviews will be conducted on a rolling basis as applications come through.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
How to apply
- Applications close at 23:59 on Tuesday 25th April 2023
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
