Job Introduction
What You'll do
As Strategic Communications Manager, you’ll play a key role in shaping and strengthening Notting Hill Genesis’s reputation at a critical time in our transformation journey. Sitting within the Corporate Affairs function, you’ll lead the development and delivery of high-impact communications that tell our story as a purpose-driven organisation and support our performance improvement ambitions.
You’ll work closely with colleagues across the business to align messaging to a clear, compelling strategic narrative—bringing together our social purpose, mission and priorities in a way that resonates with residents, stakeholders and external audiences.
This is a high-profile role where you’ll develop and deliver integrated communications campaigns, raise the profile of our Executive team, and ensure our communications are consistent, engaging and impactful across all channels.
How you’ll make a difference
Reporting to the Head of Corporate Brand and Communications, you’ll deliver a strategic communications programme that strengthens our reputation and supports our ambition to be a truly resident-focused organisation.
Your work will bring NHG’s social purpose to life, helping colleagues and external audiences understand the impact of our investment in existing homes and our contribution to tackling the housing crisis.
You’ll act as a trusted partner to the business—bringing insight from the external environment, spotting opportunities and risks, and ensuring we show up consistently and credibly with all audiences.
How you’ll do it
- Develop and deliver NHG’s reputation strategy, aligning communications to organisational priorities.
- Create and lead integrated, multi-channel campaigns that build awareness and strengthen NHG’s reputation across residents, stakeholders and media.
- Oversee the strategic communications grid, ensuring alignment and prioritisation across all corporate affairs activity.
- Plan and coordinate proactive communications, ensuring consistency across media, digital, internal and stakeholder channels.
- Build strong relationships with senior leaders and operational teams to deliver high-quality, insight-led communications plans.
- Lead profile-raising activity for the CEO and Executive team, including media engagement, thought leadership and LinkedIn presence.
- Measure and evaluate communications effectiveness and reputation impact, using insight to continuously improve.
- Work with internal teams and external agencies to develop compelling content across all channels.
- Support crisis and incident communications when required.
- Embed NHG’s values through inclusive, engaging communications that reflect the diversity of our workforce.
All about you
Essential
- Proven experience developing and delivering strategic communications programmes in a complex environment.
- Strong experience of integrated communications planning, delivering campaigns that achieve measurable impact.
- Experience working with senior leaders and executives, with the ability to influence and provide constructive challenge.
- Demonstrable success in creating compelling narratives and content that engage diverse audiences.
- Experience managing reputation and crisis communications in a fast-paced environment.
- Excellent stakeholder management, influencing and relationship-building skills.
- Strong analytical and evaluative skills, with the ability to use insight to shape communications.
- Ability to operate with autonomy, manage competing priorities and remain calm under pressure.
- Excellent written, verbal and visual communication skills, with the ability to simplify complex issues into clear messaging.
- A strong external focus, with curiosity about the housing sector, political landscape and wider environment.
What’s in it for you?
- Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay (qualifying period may apply)
- Employee assistance programme – free confidential advice and counselling
- Health cash plan
- Staff discounts across major retailers, gyms, restaurants and more
- Interest-free loans (season ticket, tenancy deposit, training)
- Cycle to work scheme
- Life assurance (4x annual salary)
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners. We are one of the largest housing associations in London, with more than 65,000 existing homes and a further 10,000 in development, supported by around 1,800 colleagues.
We are committed to equality, diversity and inclusion, and we actively welcome applications from all backgrounds.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
If you are interested, please send your application now! Closing date is 1st July.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
