Job Introduction
Our Sheltered Accommodation Housing delivers homes for people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control.
This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service.
The Supported Housing Officer (SHO) delivers housing management services and being actively involved in organising activities for the residents. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies.
You will be personally committed to delivering the highest quality housing management services, ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents.
How you’ll do it
Deliver a responsive onsite service, looking after communal facilities, first line housing management, organising activities for residents and delivering customer service of the highest standard. Overall, the role calls for a highly collaborative, service-minded, and proactive individual, keen on making a positive impact on residents' lives.
If this sounds like the challenge you are looking for, we would love to hear from you.
To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details.
We are looking for examples of the following to be addressed in your statement:
Experience of working in a similar setting, providing housing management for vulnerable or older individuals
How you have dealt with challenging situations for the benefit of a resident
Why you are the ideal candidate for this role
This role will require an enhanced DBS check, which will be requested in the event of you being offered the position as part of our pre-employment checking process.
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
