Job Introduction
What you’ll do
As a Team Co-ordinator, you will support the Access Compliance Team by carrying out visits to residential properties where access has not been provided for inspections, compliance works, or scheduled appointments. You will play a key role in helping ensure compliance obligations are met through effective resident engagement, evidence gathering, and collaborative working.
As an integral member of the Assets & Sustainability team, you will support operational teams to deliver essential compliance services while maintaining a customer-focused and professional approach in the community. You will help ensure residents remain safe and compliance standards are achieved through proactive engagement and effective case resolution.
How you’ll do it
- Carry out visits to properties where access has not been gained for inspections or works.
- Engage professionally with residents to explain the purpose of visits and encourage cooperation.
- Deliver letters and appointment notifications where required.
- Gather supporting evidence including visit notes and photographs.
- Support the preparation of legal action documentation and court packs.
- Update systems and maintain accurate records of visits and outcomes.
- Liaise with contractors, coordinators, and operational teams to support service delivery.
- Escalate safeguarding, vulnerability, health and safety, or tenancy concerns appropriately.
- Follow lone-working procedures and health and safety guidance at all times.
- Represent the organisation professionally while working within the community.
- Maintain a consistent field presence through daily property visits and office attendance when visits are not scheduled.
- Ensure compliance with all relevant NHG policies, procedures, health and safety requirements, and financial regulations.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Experience dealing with residents, customers, or members of the public in a professional environment.
- Experience working independently and managing workloads effectively.
- Ability to handle difficult or sensitive conversations calmly and professionally.
- Strong communication and relationship management skills.
- Ability to maintain accurate records, reports, and supporting evidence.
- Effective IT skills including intermediate Microsoft Office skills.
- Understanding of access procedures and compliance-related services desirable.
- Knowledge of housing, repairs, compliance, or property service environments desirable.
- GCSE (or equivalent) Grade A–C in English and Maths.
- Full UK driving licence preferred.
- Commitment to maintaining confidentiality, professionalism, and health and safety standards at all times.
- This role is subject to a basic/enhanced criminal record check (DBS).
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 02 June 2026.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
