Job Introduction
Are you passionate about providing holistic support and care to individuals? Do you thrive in a customer-led and outcome-focused environment? If so, we have an exciting opportunity for you!
We are seeking a dedicated and compassionate individual to join our team as a Waking Night Worker. In this role, you will play a crucial part in ensuring that our customers receive the highest level of support and care. You will adopt our holistic approach, ensuring that processes, from service access to service end, are customer-led and outcome-focused.
This position is key to providing customers with a timely, appropriate, calm and professional service throughout the night, including assessing, supporting and caring in line with service requirements
Main Responsibility
As a Waking Night Worker, your primary responsibilities will include, supporting customers to assess their needs, understand and manage their risks, capture their goals, and monitor progress towards them. You will keep the support plan up to date in our case management system.
You will be required to work effectively with family, social, and/or professional networks to get the most out of all those invested in a customer’s welfare and safety, by actively listening to and promoting each customer’s own views, ensuring their voices are heard and respected.
The safety and security of the building and customers will be our responsibility, by maintaining a secure and welcoming environment. Actively promoting good, two-way neighbour and community relationships, fostering a sense of belonging and community integration. Addressing incidents of anti-social behaviour promptly and effectively, minimising the impact on others and taking necessary steps to prevent escalation.
Other key duties for the role will include reporting repairs, ensuring health and safety compliance, and advocating for customers to ensure they enjoy a safe, homely communal environment. Responding to complaints or concerns effectively, striving to resolve those you can or escalating issues appropriately. You will keep those affected informed throughout the process
The Ideal Candidate
If you are looking for a rewarding role where you can make a difference in the lives of others, we would love to hear from you. Join our dedicated team and contribute to our mission of providing exceptional customer support and care.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance
You may also be eligible for our non-consolidated payment of £100 gross per month until March 2024 in recognition of current cost of living pressures. Terms & Conditions apply.
How to apply
- Applications close at 23:59 on 8 June 2023.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
