Job Introduction
What you’ll do
Are you passionate about making a difference in the lives of vulnerable people? At Notting Hill Genesis, we believe everyone deserves a safe, secure home and the support to thrive. Our partnerships with managing agents support some of our most vulnerable residents. We’re looking for a proactive, detail-focused Agency Managed Billing Officer to join our Business Development team and ensure the financial health of these vital partnerships.
You’ll deliver an efficient, compliant billing service for our managing agents, freeing them to focus on what matters most: supporting residents. Your work will underpin the financial viability of our partnerships and help us deliver on our commitments.
How you’ll do it
• Working in the business development team in supported and temporary housing and partnering with operational teams to provide excellent customer service to our managing agents.
• Provide prompt and accurate invoicing to our managing agents in a compliant manner.
• Manage the debt recovery procedure for managing agents alongside the finance department.
• Monitor and report on financial performance against the budget.
• Carry out administrative functions to support the billing of managing agents.
• Co-ordinate the service charge setting, collation, and approval process with the managing agents.
• Reconcile management accounts to ensure costs are accurately allocated to the responsible party.
• Analyse data to identify and flag trends which may impact on financial performance.
• Support colleagues in your team with billing and associated processes for other external partners.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.
Essential
- Proven ability to manage invoicing in a compliant and accurate way
- Experience dealing with external customers and providing excellent customer service
- Experience analysing data to produce clear and useful information.
- Detail focused, with the ability to ensure accuracy and strict compliance with policies and procedures.
- Highly organised with strong problem-solving skills, focused on delivering effective solutions.
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 29 May 2025
Step 2: Successful candidates will be invited to a screening interview
Step 3: Successful candidates will be invited to interview which may include a technical assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
