Job Introduction
What you’ll do
Notting Hill Genesis (NHG) is one of London's leading housing associations and is on an exciting journey to create better places and communities where people can thrive for the long term. Our residents have told us that a sense of community plays a crucial role in their overall experience. They need a place they can call home and a community they can feel a part of and engage with.
As a Community Centres Manager, you’ll play a vital role in shaping vibrant, inclusive spaces that support NHG’s residents and communities. You’ll oversee the day-to-day management of multiple community centres across London, ensuring they are welcoming, well-run, and aligned with our Better Together and Customer Strategy priorities. The Community Centres Manager will lead on community engagement, stakeholder collaboration, and operational excellence to maximise social value and community impact.
How you’ll do it
- Deliver a community engagement strategy across NHG’s community centres, ensuring smooth daily operations and strong stakeholder relationships.
- Oversee bookings, compliance, and facilities management, ensuring health and safety, data protection, and financial controls are in place.
- Build partnerships with local authorities, community groups, and third-party organisations to deliver impactful programmes and services.
- Monitor and evaluate centre activities, ensuring services meet community needs and deliver value for money.
- Support resident consultation and feedback processes, using data to shape and improve services.
- Manage budgets, contractors, and facilities-related tasks, ensuring high standards and financial sustainability.
- Identify and manage risks related to service delivery, ensuring compliance with safeguarding and GDPR requirements.
- Review and improve policies and procedures for each centre to ensure they are fit for purpose and community-focused.
- Where appropriate, identify and support third-party organisations to manage centres on NHG’s behalf, ensuring alignment with NHG’s values and resident needs.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Experience managing community spaces or delivering programmes that meet community needs.
- Strong understanding of facilities management, health and safety, and GDPR compliance.
- Proven ability to manage budgets, including processing invoices, and deliver services against KPIs.
- Effective IT skills, including intermediate Microsoft Office proficiency.
Desirable:
- Experience working with third-party providers or managing partnerships.
- Knowledge of social value frameworks or community development strategies.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 10th September.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
