Job Introduction
What you’ll do
Notting Hill Genesis is committed to providing safe, accessible, and high-quality housing solutions to our community. As one of the largest housing associations in London, we are a not-for-profit organisation providing affordable homes for Londoners. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline.
We are currently seeking a skilled and experienced Contract Officer to join our team until 26 June 2026.You will oversee our mobility lift services and assist with passenger lift contract activities. Our goal is to ensure 100% LOLER compliance while delivering exceptional service to our residents.
How you’ll do it
- Manage and oversee the mobility lift contract, ensuring all services are delivered to the highest standards.
- Conduct regular performance reviews and audits to ensure compliance with contractual obligations and service level agreements (SLAs).
- Develop and maintain strong relationships with service providers, ensuring effective communication and collaboration.
- Monitor and report on key performance indicators (KPIs) and implement improvement plans as necessary.
- Ensure all mobility lifts are maintained and serviced in accordance with health and safety regulations.
- Address and resolve any issues or complaints related to mobility lift services promptly and effectively.
- Collaborate with internal teams to ensure the mobility lift services meet the needs of our residents.
- Prepare and present regular reports to senior management on contract performance and service delivery.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential
- Proven experience in contract management, preferably within the housing or facilities management sector.
- Strong understanding of mobility lift systems and maintenance requirements.
- Excellent communication and negotiation skills.
- Ability to manage multiple priorities and work under pressure.
- Strong analytical and problem-solving skills.
- Knowledge of health and safety regulations related to mobility lift services.
- Relevant qualifications in contract management or a related field are desirable.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 1 June 2025.
Step 2: Successful candidates will be invited to an assessment and interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
