Vacancies

Estate Operations Manager

Main Responsibility

As the Estate Operations Manager, you'll be pivotal in managing a diverse housing estate, ensuring high-quality services for residents, enhancing resident satisfaction, and collaborating with our partners and developers.

You will be responsible for acting as the internal managing agent on one of NHG’s largest and most complex residential developments, delivering not only exceptional core estate management services but other placemaking principles including customer and community management, brand and identity management and socio-economic development within a designated place.

*Please note we are recruiting to a number of roles based in different locations across London (Southwark, Tower Hamlets, Hackney and Lambeth)

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. Our optimal balance of three days a week in the office or with customers ensures we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process.

The Ideal Candidate

We believe that the foundation of outstanding service lies in exceptional individuals. As an ideal candidate, you possess unwavering determination and are guided by a customer-centric ethos. Your genuine concern for resident welfare propels you to provide guidance, offer challenges, and extend support to your teams, adapting adeptly to their evolving needs.

Necessary experience and skills -

• Significant experience in multi-tenure estate management.
• Proven leadership skills in guiding teams and implementing successful strategies.
• In-depth knowledge of legal requirements and regulatory compliance.
• Excellent communication abilities and basic IT proficiency.
• Collaborative approach to stakeholder engagement.
• Demonstrated track record of improving customer satisfaction.
• Proactive and innovative mindset to drive positive changes.

Desirable experience and skills -

• MIRPM (if you do not hold this qualification, you will need to complete it within 12 months)

What’s in it for me?

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme 
• Enhanced maternity, paternity and adoption pay
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan 
• Staff discounts
• Interest free loans: season ticket loan, tenancy deposit loan and training loan 
• Cycle to work scheme
• Life assurance x4 annual salary

How to apply/selection process

Step 1 – Send your CV

Step 2 – Successful candidates will be selected for an interview

Step 3 – Successful candidates will be asked to present to the interview panel or submit a prescribed piece of work – you will be told in advance what you need to prepare for

Step 4 – Psychometric management test

Closing date: 17 September

Interview date: w/c 25 September

Please review the attached role profile for more information.

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation

To find out more about Diversity and inclusion at NHG, please visit our website.