Job Introduction
Welcome
Thank you for your interest in joining the People Directorate at Notting Hill Genesis.
This is an exciting time to join NHG. Our People function is evolving to become more confident, proactive and insight‑led, working in close partnership with leaders to build capability, strengthen performance and support the delivery of great outcomes for residents.
People Development sits at the heart of our People Strategy. Our work helps colleagues build the skills, confidence and capability they need to deliver high‑quality, resident‑focused services—now and in the future. We play a central role in shaping NHG’s culture, leadership approach and ways of working, supporting a consistent, values‑led colleague experience across the organisation.
The Head of Learning & Development plays a critical role in this ambition. You will lead NHG’s learning and capability agenda, ensuring colleagues are inducted effectively, meet regulatory and competence requirements, and continue to develop the skills and behaviours needed to perform at their best.
What the role is all about
As Head of Learning & Development, reporting to the People Development Director, you will shape and deliver an effective, organisation‑wide learning service that enables NHG to perform at its best for residents.
You will be accountable for ensuring colleagues are equipped with the skills, knowledge and behaviours required to deliver safe, compliant and high‑quality services. This includes oversight of statutory, mandatory and compliance learning, induction and onboarding, and broader capability development aligned to NHG’s values and performance culture.
Working as part of the People Directorate leadership team, you will partner closely with HR Business Partners, Centres of Expertise and senior leaders across NHG, providing insight, challenge and leadership that strengthens organisational capability, confidence and delivery.
How you’ll make a difference
You will strengthen organisational performance, compliance and capability by:
- Ensuring colleagues are inducted effectively and able to perform confidently and quickly in their roles
- Leading a learning and capability offer that supports consistent service standards, values‑led behaviours and resident‑focused outcomes
- Ensuring NHG meets all regulatory and statutory learning requirements, including the competence and conduct standard
- Building a comprehensive skills, technical and behavioural learning offer that supports performance and culture
- Using workforce insight and learning data to identify priorities, target investment and drive measurable impact
Your impact will be seen through improved compliance, stronger capability, confident managers and a colleague experience that reflects NHG’s values.
How you’ll do it
- Lead the organisation‑wide learning and capability strategy, aligned to the People Strategy, TOM and “Residents First” priorities
- Lead and develop a team of c.13 colleagues (including 3 direct reports), providing clear direction, coaching and strong people leadership
- Manage the Learning & Development budget, ensuring learning investment delivers value for money and organisational impact
- Act as a senior adviser on statutory, mandatory and compliance learning, including competence and conduct requirements
- Lead the design and delivery of NHG’s induction and onboarding approach, ensuring consistent, high‑quality experiences for colleagues and managers
- Set standards and frameworks for role‑based induction and probation support, enabling colleagues to perform quickly and confidently
- Act as business owner for NHG’s Learning Management System (LMS), ensuring it supports compliance, capability and behavioural development
- Oversee the development of capability frameworks that underpin performance, competence and career pathways
- Procure and manage learning suppliers, ensuring quality delivery and value for money
- Use workforce data and insight to prioritise learning needs and inform decision‑making
- Work collaboratively across HR and with external partners to ensure learning activity is joined‑up, proactive and impact‑focused
All about you
Essential
- Proven experience in a senior learning and development role, ideally within a complex organisation
- Demonstrable experience of influencing senior leaders and leading teams to design and deliver learning interventions with measurable impact
- Strong understanding of statutory, mandatory and compliance learning requirements
- Experience of leading induction, onboarding and capability development at scale
- Strong people leadership experience, including leading and developing specialist teams
- Ability to use data and insight to shape strategy and learning investment decisions
- CIPD Chartered Member or equivalent experience
What’s in it for you?
You’ll have the opportunity to shape NHG’s learning and capability agenda at organisational level, influence senior leadership thinking and ensure colleagues have the skills and confidence to deliver for residents.
Benefits include:
- Excellent annual leave and flexible working options (qualifying period may apply)
- Generous pension scheme
- Enhanced family leave (qualifying period may apply)
- Employee Assistance Programme
- Health cash plan
- Retail, leisure and lifestyle discounts
- Interest‑free loans
- Cycle to work scheme
- Life assurance – 4x annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
If you are interested, please send your application now! Closing date is 12 April 2026
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity
