Vacancies

Head of Repair Operations and Voids

Main Responsibility

We’re offering a unique position as head of repair operations and voids. Your role will focus on providing strategic and operational leadership for our repairs, maintenance and property services, working closely and collaboratively with colleagues and stakeholders to deliver high quality homes for our residents and drive continuous improvement. As a member of the repairs senior management team, you’ll be an integral contributor to the development and implementation of our new Better Together and repairs strategies and will lead the integration and transformation of your services.

This is a fulfilling opportunity to enhance and improve the lives of our residents.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. Our optimal balance of three days a week in the office or with customers ensures we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process.

The Ideal Candidate

We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

You’re a trustworthy and effective leader. You promote a collaborative culture where you support and encourage your teams to deliver positive change. You take pride in fulfilling consistently effective and efficient repairs, maintenance and inspections to ensure that our residents feel safe and well supported. Your resident-centric approach and conscientious processes and procedures show your commitment and dedication to improving customer satisfaction. 

Necessary experience and skills –

• Track record of successful team leadership of improvement programmes
• Operational service delivery experience, including resident-facing roles
• Experience of managing and implementing contract and supply chain frameworks
• Experience of effectively managing large service budgets
• Strong understanding of what drives resident experience and ability to action learnings
• Experience of delivering reports and/or recommendations to senior managers
• Creative and problem-solving approach
• Strong, demonstrable financial acumen to deliver constant value for money
• Effective IT skills

What’s in it for me?

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme 
• Enhanced maternity, paternity and adoption pay
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan 
• Staff discounts
• Interest free loans: season ticket loan, tenancy deposit loan and training loan 
• Cycle to work scheme
• Life assurance x4 annual salary

How to apply/selection process

Step 1 – Send your CV

Step 2 – Successful candidates will be selected for an interview

Step 3 – Successful candidates will be asked to present to the interview panel or submit a prescribed piece of work – you will be told in advance what you need to prepare for

Step 4 – Psychometric management test

Closing date: 6 September

Interview date: w/c 11 September

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation

To find out more about Diversity and inclusion at NHG, please visit our website.