Please Note: The application deadline for this job has now passed.
Job Introduction
What you’ll do
Notting Hill Genesis, one of London’s biggest housing associations, is seeking a Head of Repair Operations to join our thriving team. As the Head of Repair Operations, you will play a crucial role in leading strategic and operational initiatives for repairs, maintenance, and property services.
How you’ll do it
As a member of the Repairs SMT, the Head of Repair Operations will be an integral contributor to the development of NHG’s Better Together and Repairs strategy.
Your main duties will include:
- Leading the delivery of consistently high-quality repairs and maintenance services that deliver against NHG’s six Customer Priorities
- Forging strong relationships with stakeholders, including Executive Board members, operational colleagues, contractors, and local authorities
- Establish and promote collaborative approaches to engage teams in successfully delivering organisational objectives
- Developing a disrepair improvement plan on cross-business learning to mitigate active disrepair
- Overseeing disrepair management across all regions and tenures, ensuring high-quality homes for our residents
- Utilising data analysis to enhance service efficiency and effectiveness, promoting a resident-centric approach
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
- A proven track record of successful team leadership and improvement programme delivery
- Experience in effectively managing large service budgets
- Strong financial acumen and problem-solving skills
Desirable:
- Degree in a relevant field such as property management, building surveying, or construction management. Master's degree or professional certifications (e.g., MRICS, CIOB)
- Able to deploy effective leadership to persuade others through strong business cases
- Effective IT skills including basic/intermediate MS Office skills
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 18 March 2024.
Step 2: Successful candidates will be invited to interview
Step 3: Successful candidates will be asked to prepare a presentation, and present in front of the panel
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
