Job Introduction
What you’ll do
As Internal and Transformation Communications Lead, you’ll play a critical role in shaping how we communicate one of the most important periods of change at Notting Hill Genesis. Sitting within the Corporate Affairs function, you’ll lead the development and delivery of an inclusive, engaging and effective internal communications programme that connects colleagues to our strategy, our purpose, and our transformation journey.
You’ll translate complex business priorities and transformation initiatives into clear, compelling narratives that support performance improvement and help colleagues understand the “why” and “what next.” Your work will ensure communication is consistent, timely and impactful—helping to reduce uncertainty and embed new ways of working across the organisation.
This is a senior, high-impact role working closely with leadership across NHG, including advising the Executive Board, and leading a small internal communications and engagement team to deliver real organisational change.
How you’ll do it
- Develop and deliver a robust internal communications strategy aligned to NHG’s organisational priorities, values and transformation programme.
- Lead the creation of compelling narratives that help colleagues understand the context, purpose and impact of transformation.
- Oversee integrated, multi-channel communications across digital platforms, intranet, email campaigns and live events, including town halls.
- Partner with senior leaders, including the CEO and Executive Board, to strengthen leadership communications and engagement.
- Collaborate across Corporate Affairs to ensure a consistent organisational narrative across internal and external audiences.
- Lead and develop a high-performing internal communications and engagement team, driving innovation and continuous improvement.
- Equip leaders and managers with the tools, messaging and briefing materials needed to communicate change confidently and consistently.
- Use data and colleague insight to shape communications that are inclusive, accessible and relevant to a diverse and dispersed workforce.
- Drive initiatives that strengthen engagement, embed our values and support culture change across the organisation.
- Oversee internal engagement initiatives including employee volunteering programmes and aligned communication approaches.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our organisation.
Essential:
- Proven experience leading internal communications and engagement programmes that drive organisational change and cultural alignment.
- Strong experience of transformation and change communications, ideally within housing or a similarly complex environment.
- Excellent stakeholder management skills, including advising senior leaders and executive teams.
- Exceptional written, verbal and visual communication skills, with the ability to simplify complex messages into clear, engaging content.
- Experience embedding organisational values, brand and narrative through communication strategies.
- Strong understanding of employee engagement best practice and approaches.
- Experience working with distributed or frontline workforces with varied communication needs.
- Strong project management and planning skills, with the ability to manage multiple priorities and deadlines.
- Familiarity with digital communication platforms and awareness of emerging tools, including AI-enabled communications.
What’s in it for you?
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance– free confidential advice and counselling services
- Health cash plan
- Staff discounts across major retailers, gyms, restaurants and more
- Interest-free loans (season ticket, tenancy deposit, training)
- Cycle to work scheme
- Life Assurance x4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners. We are one of the largest housing associations in London, with more than 65,000 existing homes and a further 10,000 in development, supported by around 1,800 colleagues.
We are committed to equality, diversity and inclusion, and we actively welcome applications from all backgrounds.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
If you are interested, please send your application now! Closing date is 19 June
This role is currently eligible for potential sponsorship in line with our Eligibility to Work policy, under the Skilled Worker visa route (SOC Code 1133 ). This will depend on your current right to work situation and government rules, please discuss this with a member of the HR team before you apply for the role.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
