Job Introduction
Our supported and temporary housing team really gets to the heart of social housing, providing homes for some of the most vulnerable and marginalised people in our communities.
Are you passionate about creating positive first impressions and providing excellent customer service? Join our business development team as a Lettings Officer and play a crucial role in ensuring a smooth and welcoming experience for residents moving into temporary housing with us.
Reporting to our Void and Quality Lead, you'll be responsible for delivering a responsive, customer-focused lettings service for our temporary housing residents.
How you’ll do it
You’ll ensure our properties are ready to become homes and will support our residents during the letting and settling-in period by providing an exceptional customer experience.
Specific duties will include:
- Undertaking quality control inspections of ready-to-let homes, ensuring they meet standard, are safe and compliant
- Actively seek potential residents, assessing suitability and affordability and preparing necessary documentation with precision and attention to detail
- Foster strong relationships with residents through conducting viewings and lettings in-person
- Maintain contact with residents whilst they settle in, providing a responsive service to address concerns
- Advocate on behalf of residents for high-quality homes within the portfolio
- Monitor and control the lettings process to deliver on performance indicators and support with reducing void turnaround times
The ideal candidate
We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Your compassionate and customer-centric approach show your commitment and dedication to improving customer satisfaction. You work independently, deliver against tight deadlines, possess an eye for detail and and willingly extend support to your colleagues.
Necessary experience and skills
Essential:
- Tenacity, resilience, and problem-solving skills
- Excellent investigative and influencing skills
- A customer-focused mindset and evidence of a passion for delivering good homes
- Evidence of building and maintaining strong working relationships
- Demonstrable accuracy, and a systematic approach to record keeping, document control and filing
- Excellent interpersonal and verbal and written communication skills
- Effective team collaboration skills
- Ability to meet deadlines and demonstrate attention to detail
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation, whether that be in operations or within the wider organisation. Nearly 70% of our colleagues are from a diverse background and we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 people.
For more information on what we do and what makes us different please visit:
https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! The closing date is 23 August 2024.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
Disclaimers
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
