Please Note: The application deadline for this job has now passed.
Job Introduction
What you’ll do
Notting Hill Genesis, one of London's largest housing associations, are seeking an experienced and dynamic Policy & Procedure Delivery Officer to work with the business to deliver accurate and meaningful policies and procedures that reflect best practice and ensure that we deliver on all legislative requirements.
How you’ll do it
- Carry out reviews in line with our agreed methodology with a ‘lifecycle’ principle of scoping, developing, implementing, reviewing and maintaining policies and procedures.
- Contribute to a programme of policy, good practice and renewal which is responsive to the external environment and incorporates findings from improvement projects and external inspections.
- Maintain an up-to-date, user-friendly online policy and procedure manual for all users.
- Work with Regulatory Quality Assurance Lead to understand key risks on procedural non-compliance and work with the business to identify improvement ideas, developing improvement projects and tests, and embedding these as business as usual.
- Support colleagues when developing and improving service delivery, identifying changes in regulatory/legal requirements, customers and deliver cyclical briefings, communications, website updates to ensure practical understanding and application of key legislative changes.
- Identify and share ideas and models of good practice in service delivery, collaborating with colleagues across the business.
- Develop and deliver policies across business areas focusing on priority, policy policy-driven deliverables with measurable social impact/ corporate strategic alignment, delivery of agreed workplans and continuous improvement.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Comprehensive and up-to-date knowledge of legislation, statutory and regulatory requirements relating to the social housing sector, and relevant NHG business streams.
- Experience of developing policies and procedures in a similar operating environment.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 5 September 2024.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
