Job Introduction
Job Introduction
Do you have what it takes to deliver operational excellence in a private property management business? Are you an experienced property manager?
Notting Hill Genesis (NHG) is passionate about giving Londoners the opportunity to love where they live. Folio London is part of the NHG and manages our market rent portfolio of 3000 properties, offering good quality homes to professional Londoners. We are a commercial business with a social purpose. We maximise rental income by offering exceptional customer service and keeping our running costs to a minimum so we can generate surplus for the Group to reinvest in building affordable homes for Londoners in need.
We are looking to recruit a Property Management Executive who is as commercially minded as us and will be driven to provide excellent service when managing a portfolio of private rented properties. This role is a 4 month Secondment.
Role Responsibilities
At Folio London, our property managers are known as property management executives (PMEs) and are the main point of contact for the tenants. You will be responsible for delivering an excellent service to our customers across your patch. You will have the required authority, skill and support to creatively address the needs of your customers
Being a PME with us is a varied role and no two days are the same. Some of your regular tasks will include delivering operational performance against targets and KPI’s and delivering that service in line with the budget for each development. You will be responsible for the repairs and maintenance on your patch and will need to carry out regular property and estate inspections.
As the main point of contact for our residents, you will manage tenancy issues as well as arrears management, income collection and reporting.
The Ideal Candidate
In this role you will be personally responsible for delivering an excellent customer experience across a designated patch of properties. From day to day repairs through to making sure our estates are looking fantastic you will be focusing on providing an exemplary service to our customers. Because of this, you will need to be a confident communicator to build the great professional relationships our customers deserve, with the ability to solve the problems associated with property management. Finally, your enthusiasm, tenacity and ability to thrive under pressure will be central to your success.
We want you to grow in this role. If you are already ARLA/IPRM qualified, that is a great place to start from, but if you are not, we will help you gain appropriate qualifications as part of your continued professional development. In addition, to working for us in the residential rental market, you will also gain exposure to the housing association world, boosting your holistic knowledge of the housing sector.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be invited to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
