Job Introduction
Our Supported and Temporary Housing department really gets to the heart of social housing, providing homes to some of the most vulnerable and marginalised people in our communities.
The department provides an enhanced housing management service to over 3,000 residents, enabling them to maximise and maintain their health, wellbeing and social connections. We offer specialist homes to support independent living for people who are older as well as those who have a history of sleeping rough, living with enduring mental health conditions or a learning disability, or are leaving care.
What you’ll do
As a Specialist Housing Adviser, you will work within our Business Development team, providing expert advice and support to operational colleagues. You will play a key role in auditing services, identifying areas for improvement, and implementing solutions that enhance the quality of housing management practices. Your work will directly contribute to creating safe, comfortable homes for our residents.
How you’ll do it
- Work with your line manager to ensure that an effective audit programme is in place and carried out across the business. Taking part in completing audits as required
- Review and develop practice expectations for supported and temporary housing (e.g., approaches to arrears, risk management, eviction) – monitoring, supporting and sharing accountability for achievement of improvements.
- Keep up to date with benefits changes and external factors likely to effect housing management income (e.g., intensive housing management).
- Provide expert advice to frontline staff and managers related to housing processes (e.g., housing benefit and universal credit, DFG, support to escalate urgent repairs).
- Attend external meetings with operational colleagues to support particularly complex cases.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Strong understanding of supported and temporary housing and the customer groups living in our accommodation, demonstrating knowledge of the challenges, risks, and benefits of a positive environment.
- Excellent understanding of specialist housing frameworks and current policy and practice.
- Direct experience of delivering housing management for people with additional needs.
- Experience of analysing diverse data/information and delivering recommendations.
- Direct experience of working with external stakeholders e.g., social services, police, safeguarding leads, and others
- Excellent written communication skills: able to produce clear, accessible reports, policy documents and plans.
- Excellent relationship building abilities, able to develop partnerships with staff at all levels.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 21 April 2025
Step 2: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a enhance check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity
