Job Introduction
Repairs is a key, high profile element of the services provided by NHG, requiring constant monitoring to ensure effective delivery to maintain high levels of customer satisfaction and cost control to a property portfolio of approximately 60,000 domestic properties across all London Boroughs. We are looking to recruit a Repairs Performance and Data Analyst within our Operations team to play an active role in supporting the team to ensure the service delivers exceptional customer service via effective performance reporting and solution-based support.
Main Responsibility
Your knowledge and experience of managing performance data within a high-volume repairs and maintenance environment is essential. As a Repairs Data and Performance Analyst you will be expected to generate performance reports from a wide range of internal and external database sources, to ensure contractual KPI’s, Customer Satisfaction and budgeting targets are achieved. Reporting directly to the Head of Repairs Contracts and Performance, this role is responsible for the timely production of performance and commercial reports for several key repairs-based stakeholders for presentation to Board, Supply Chain and Senior Management team operational meetings. The reports will take the form of statistical data supported by a written narrative. They will highlight emerging trends to ensure speedy actions are undertaken should any performance concerns be identified, providing feedback to the operational teams.
You will produce engaging reporting products including dashboards and visualisations to deliver performance sights and therefore improve performance and maintain a detailed understanding of BI reporting, utilising various data sources.
A strong understanding and experience of using Microsoft Office products and client-based database systems to interrogate data to make informed performance decisions are key to this role, as well as having the ability to support the Repairs team in delivering their service through the provision of accurate information.
The Ideal Candidate
The Repairs Performance and Data Analyst will have experience of working in a similar environment with clear and demonstrable experience in the preparation of statistical and written performance reports, highlighting operational and commercial performance. Utilising information presented by both in-house and our supply chain database platforms to produce standard reporting is a key requirement within this position. Therefore, a clear understanding and experience of IT packages is essential as is an understanding of methods of interpreting the data into operational monitoring information.
You will be able to interpret the data to identify trends and patterns within the submitted information to inform the operational teams clearly and proactively, from which they will make informed decisions.
You will have strong analytical ability with excellent IT skills, and a clear understanding of the complexities within the Housing Repairs environment.
- You will have exceptional data management and analytical skills
- Demonstrable experience of MS Windows/Office applications (Excel to intermediate level)
- Experience of operating and interrogating data from business database platforms, ideally from within a repairs environment
- Exceptional problem management skills with the ability to investigate trends and to apply a methodical approach to identify root cause and suggestions for solution
- Excellent troubleshooting and problem-solving skills
- The ability to present reports at all levels, both statistical and written.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
How to apply
- Applications close at 23:59 on 23rd June 2023
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
